Technology executive focused on projects, cloud operations and high-performance teams.
I lead Delivery, Customer Success, Projects, Operations, Cloud and DevOps teams, connecting strategy, execution and people to deliver sustainable results in enterprise environments.
Technical leadership with a business mindset.
I am a technology professional with experience leading multidisciplinary teams, critical operations, project management, cloud computing, customer success and digital transformation initiatives.
My work combines leadership, processes, customer relationship management, governance, people development and technology delivery in high-responsibility environments.
I also develop educational and content-driven initiatives guided by Christian values, ethics, purpose and human development.
Core Areas
Core competencies that support my executive and technical leadership.
Cloud & AWS
Cloud migration projects, operations, support and infrastructure modernization.
Delivery Management
Project governance, risk management, deadlines, quality and strategic execution.
Customer Success
Strategic customer relationships, retention, business value and continuous improvement.
Critical Operations
Support operations, NOC, incident management, SLAs and mission-critical environments.
Team Leadership
Leadership development, people management and high-performance culture building.
Digital Transformation
Technology, automation, strategy, processes and operational improvement.
Hands-on experience in real enterprise environments
Professional Experience
A career built around technology, cloud, operations and leadership.
Head of Delivery & Customer Success
Darede • 2022 - PresentLeadership of Projects, PMO, Cloud Migration, DevOps, Network and Customer Success teams, focused on AWS solutions, governance, customer value and strategic relationships.
Head of Operations
Ativy • 2021 - 2022Responsible for Projects, Infrastructure and Cloud Support departments, including operational strategy, contracts, budgeting and team leadership.
Support Manager
Ativy • 2019 - 2021LATAM support management, multilingual operations, critical incidents, Problem Management and operational process improvements.
NOC & Command Center Coordination
CorpFlex / Ativy • 2016 - 2019Leadership of monitoring, support and SLA operations for enterprise customers.
Microsoft Specialist & NOC Analyst
Ascenty • 2013 - 2016Corporate Windows environments, monitoring, virtualization, antivirus management and infrastructure support.
Early Career in Technology
2005 - 2012Started as an IT instructor and technical support professional, building foundations in infrastructure and enterprise technology.
Projects & Ventures
Initiatives connecting technology, education, management and purpose.
Technology & Business
Top Members
Church management platform for members, ministries, attendance, events and pastoral administration.
Visit ProjectEducation & Content
A Bíblia e Eu
Christian content initiative with Bible studies, articles and reflections.
Visit ProjectMy Bible Journey
Educational project focused on learning English through Bible reading and study.
Visit ProjectSubjects I lead, teach and develop
Let's connect.
Open to professional opportunities, partnerships, mentoring, speaking engagements and conversations about technology, cloud, leadership and people development.